Shipping policy
Shipping Policy
At The Body Alchemist Skincare, we are committed to delivering your order with care and efficiency. Please review our shipping policy below for details on processing times, shipping options, and other important information.
Processing Time
All orders are processed within 2-4 business days (excluding weekends and holidays).
During peak seasons or promotions, processing times may be slightly extended.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Options & Delivery Times
We offer the following shipping options at checkout:
Standard Shipping (5-7 business days)
Shipping times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the destination.
Free standard shipping is available on orders over $75.00(U.S. only).
International Shipping
At this time, we ship to select international destinations.
International shipping rates and delivery times vary by location and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Lost or Stolen Packages
We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.
If your package is lost or stolen, please contact the carrier directly to file a claim.
Address Changes & Order Modifications
Please ensure that your shipping address is correct before completing your purchase.
If you need to update your shipping address, please contact us at customerservice@thebodyalchemistskincare.com within 24 hours of placing your order. We will do our best to accommodate changes but cannot guarantee modifications after processing has begun.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.
If you have any questions about our shipping policy, feel free to contact us at customerservice@thebodyalchemistskincare.com. We are happy to assist you!