Refund policy

Return & Refund Policy

At The Body Alchemist Skincare, we take great care in crafting high-quality products and ensuring they arrive in perfect condition. Due to the nature of our products, we do not accept returns for health and safety reasons. However, we understand that issues may arise, and we are happy to assist with any concerns regarding damaged items.

Refunds for Damaged Items

If your order arrives with visible damage, we will gladly issue a refund or replacement. To request a refund, please follow these steps:

1. Contact Us: Email customerservice@thebodyalchemistskincare.com within 48 hours of receiving your order.

2. Provide Proof: Attach clear photos of the damaged item(s) and packaging, along with your order number.

3. Approval & Processing: Once approved, refunds will be processed within 5-7 business days to your original payment method. If a replacement is requested, we will ship it as soon as possible.

Non-Refundable Situations

• Change of Mind: We do not offer refunds or exchanges for personal preference or dissatisfaction with scent, texture, or formulation.

• Incorrect Shipping Information: If an order is undeliverable due to an incorrect address provided by the customer, we are unable to issue a refund.

• Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after delivery. Please contact the shipping carrier to file a claim.

Order Cancellations

If you need to cancel an order, please contact us at customerservice@thebodyalchemistskincare.com within 24 hours of purchase. Once an order has been processed or shipped, we are unable to cancel it.

We appreciate your understanding and support. If you have any questions, feel free to reach out—we’re happy to help!